WE DO THINGS DIFFERENTLY.

FREQUENTLY ASKED QUESTIONS

As badass tastemakers and masters of crafting really damn good hair™, you won’t find a better team. We zero in on quality and provide a memorable experience where you leave feeling confident AF, obsessed with your hair, and proclaim that our chair is the only one you’ll ever want to sit in. Point blank: we’re the shit.

We strongly believe that everyone should feel like the most badass version of themselves. Having effortlessly chic hair is a piece of that equation. We’ll hang out, listen to bomb ass playlists, and you’ll leave obsessed with the way you look. If you leave and don't love it, call us. We'll make it right. 

All services are priced according to the Artist’s hourly rate. Please note that complex color services may require additional sessions to achieve your desired result. During your consultation, all pricing will be discussed in detail with you, as well as if additional appointments are necessary to achieve your goal as results can vary. In order to give you the best hair possible, it’s your personal responsibility to be honest about your hair history. We will not be liable for any damage caused as a result of undivulged information.

In order to book a chair with us, we’ll gather your contact information and a valid credit card number through our staff or online booking system. You will receive an email and/or text message 48 hours or less before your scheduled session to reconfirm your appointment. 



*No color service performed by Love Lane Salon is guaranteed if you have used box dye color or home chemical service in the past.

**Not all technicians perform work on hair extensions. All extension services require a consultation prior to booking.

SERVICES & BOOKING

POLICIES

It’s nothing personal, it’s just business. We have policies in place out of respect for you & to protect our team.

SERVICES & BOOKING

TARDINESS

CANCELLATION & REFUNDS

NO CALL / NO SHOW

CHILDREN & ANIMALS

GIFT CARDS

POLICIES

It’s nothing personal, it’s just business. We have policies in place out of respect for you & to protect our team.

We understand when shit happens and you’re running late. Kindly give us a call ahead to let us know. Out of respect for our crew & clients, please note that an arrival beyond 7 minutes of your scheduled session may result in the forfeit of your appointment completely and a cancellation fee. We may honor your appointment at our discretion and we reserve the right to cancel or modify your services as needed to keep our team on time for all following appointments. Should this happen more than once, Love Lane Salon® will no longer allow future appointments to be scheduled.

*Please consider that extra time may be needed when locating street parking.

TARDINESS

Life happens, we get it. We kindly ask that you provide more than 24-hour notice from your scheduled appointment for any cancellations or changes via email or text. Notice provided 12-24 hours from your scheduled appointment will result in a charge equal to 50% of the appointment scheduled. Notice provided less than 12 hours from your scheduled appointment will result in a charge equal to 100% of planned service. Should this happen more than once, Love Lane Salon® will no longer allow future appointments to be scheduled.

We are extremely good at what we do and if we f*ck up, we do everything in our power to fix it and do it with humility. As such, we do not offer refunds of any kind. If you are not 100% obsessed with your hair, let us know within 7 days of your service and our team will make it right. After 7 days, any concerns will not immediately be considered a complimentary adjustment and will be assessed on a case by case basis. This may result in additional service/product fees. 

*We do not offer adjustments of any kind if you attempt to remedy a previous service received at Love Lane Salon® with at-home services or another salon’s services.

CANCELLATION & REFUNDS

Failure to arrive for a scheduled appointment without contacting us via email or text to cancel or change your appointment will result in a charge equal to 100% of the appointment scheduled.

NO CALL / NO SHOW

We love children & animals, but for their safety and the relaxation of our crew & clients, children under the age of 18 and animals are not permitted in the salon. As masters of our craft behind the chair, we use professional tools and chemicals that can be dangerous to small children if left unattended. In accordance with the New Jersey Department of Health, animals (with the exception of trained service dogs) are not permitted in the salon. Out of respect for all Love Lane Salon clients, any client arriving for a scheduled appointment with a child under 18 or animal will be honored at Love Lane Salon’s discretion. We reserve the right to cancel or modify your services as needed to keep our team on time for all following appointments. Should this happen more than once, Love Lane Salon® will no longer allow future appointments to be scheduled.

CHILDREN & ANIMALS

We pride ourselves on our insane talent and quality of our work so we absolutely LOVE when you rave about us to your friends & gift them an experience in our chair. Gift cards or electronic gift certificates are non-refundable, never expire, and can be redeemed toward services and/or products at any time.

GIFT CARDS

190 C. Columbus Drive #4C
Jersey City, NJ 07302

the lofts

monday                   9am-7pm
tuesday                  9AM-7PM
wednesday            9AM-7PM
thursday             10AM-8PM
friday                   10AM-8PM
saturday               9AM-7PM
sunday                  11am-6pm

353 Grove Street
Jersey City, NJ 07302

grove

monday                    closed
tuesday                  9AM-7PM
wednesday            9AM-7PM
thursday             10AM-8PM
friday                   10AM-8PM
saturday               9AM-7PM
sunday                     closed

LOCATIONS

WHAT IS HOURLY PRICING?

Hourly pricing is an inclusive & gender-neutral way of pricing services that welcome our clients to schedule services based on the time required to achieve their hair goals & NOT on a gender type. The bigger the change, the more time you will need to schedule. Each member of the Love Lane Salon® Team has a unique hourly rate for services which is clearly communicated at the time of booking. Hourly pricing removes "up-charges" or "add ons" to your final service price. Each Artist’s hourly rate includes all products & techniques needed to achieve your hair goals.

HOW DOES HOURLY PRICING WORK WHEN THERE ARE OTHER CLIENTS IN THE SALON?

We believe in quality over quantity & don’t “double book” services. Meaning, you have our undivided attention! All hourly rates are reflective of true one-on-one time with your Artist.

HOW DOES HOURLY PRICING WORK IF I HAVE A BUDGET?

Each client, each head of hair, & each budget is unique! Our rad crew has a range of hourly rates & welcome our clients to schedule services with an Artist that aligns with their personal budget for investing in their hair. Our team is also happy to help you find a hair goal that aligns with your budget! Send us an email or shoot us a text for more info.
 

how much time should i SCHEDULE FOR MY COLOR OR HAIRCUT?

This can vary based on the desired result you’re looking to achieve. When booking, our menu options include timing & what’s included for each time frame. If you still have questions, send us an email or shoot us a text. We’ve got you covered! 

WHAT IS THE BEST WAY TO GET IN TOUCH WITH LOVE LANE SALON®?

Literally any time! We’re committed to making you feel like the most badass version of yourself, whatever that is to YOU so our client communication team is always here for you. Please email or text us! During salon business hours, we’ll promptly respond and get back to any voicemails. If you submit a virtual consultation, you can expect an emailed response within 72 hours.

why do we require a credit card on file to schedule an appointment with us? 

We take our craft very seriously & have policies in place to respect our clients' time & vice versa. Some of our clients wait several weeks for an appointment & we are so grateful for them! We kindly ask for your up-to-date credit card information to ensure your scheduled appointment & to protect the valuable time of our team. For more information, please refer to our policies.

CAN I SCHEDULE MY COLOR & CUT WITH THE SAME MEMBER OF THE LOVE LANE TEAM?

As we’re a departmentalized salon, each Artist specializes in either hair coloring or hair cutting — but not both. If you would like to schedule a color & cut appointment on the same day, you can easily do so via our online booking! Our team will always have a joint consultation with you before we begin your service to ensure we’re all on the same page. Teamwork makes the dream work!

I WAnt a trim, how much time should i schedule?

We offer Fringe Trim & Neck Line Clean Up [15 Minute] appointments for our clients to maintain their fringe/bangs or their barber style haircut in-between larger maintenance services.

We do not offer a shorter appointment for a "trim" haircut. We recommend scheduling a Barber Haircut [30 Minutes] or Medium/Long Haircut [1 Hour] based on how you wear your hair.

A “trim” haircut actually requires the same timing, the same skills, & the same resources as any other haircut. It’s not about the hair on the floor, it’s about the attention we give the hair on your head! Your hair will be cleansed, conditioned, wet cut, dried, refined, & styled (regardless of the amount of hair that is cut or “trimmed”).

where are the love lane saLONS® located?

We have two incredible locations in the heart of Downtown Jersey City!

Our original location, Love Lane at the Lofts, is located at 190 Christopher Columbus Drive #4C Jersey City, NJ 07302. It’s a bit of a hidden gem. You’ll find us on the 4th floor of the Vito A Lofts building in Downtown Jersey City. When you arrive to our street level entrance on Christopher Columbus Drive, buzz 4C [Love Lane Salon] on the directory to the left of the entrance. We will unlock the door & provide you entrance to the building. Take the elevator to the 4th floor & make a right out of the elevator hallway. You will find Love Lane Salon [#4C] on the left!
 
Our newest location, Love Lane on Grove, is located at 353 Grove Street Jersey City, NJ 07302. We are street level on Grove Street between Bay and 1st Streets. We’re also conveniently located next to Love Locked and across from Dullboy.

what's the parking situation?

Street parking sucks in Downtown, we know. Here are the closest lots:

Grove Pointe: 100 Christopher Columbus Dr, Jersey City, NJ 07302

Parking And Art: 305 1st St Jersey City, NJ

Island Quick Parking: 143 Christopher Columbus Dr. Jersey City, NJ

CAN I BOOK LOVE LANE SALON® FOR MY WEDDING?

While we no longer directly provide bridal hair & makeup services, we now have an exclusive partnership with Sainte Lüx. Sainte Lüx is owned by members of the Love Lane Team – Eden Fabbo and Meg Chase. They offer on-location bridal hair and makeup services. You can inquire with them directly here.